CANCELLATION POLICY

CANCELLATION POLICY & CANCELLATION FORM

Cancellation Policy

Introduction

Consumers are entitled to a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (AQUAZORBING.CZ, s.r.o., nabrezi Rudoarmejcu 897, 74258 – Pribor, Czech Republic, Tel.: +420776069535, Email: aquazorbing@hotmail.com) of your decision to withdraw from this contract by means of a clear written statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the withdrawal right before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may refuse to refund you until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay, and in any event not later than fourteen days from the day you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to consumers who, at the time of concluding the contract, are not residents of a member state of the European Union and whose sole place of residence and delivery address at the time of contract conclusion are outside the European Union.

General Notes

1. Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use suitable protective outer packaging. If you no longer possess the original packaging, please ensure adequate protection against transport damage with appropriate packaging.

2. Please do not return goods freight collect ("unfrei").

3. Please note that the above points (1–2) are not a requirement for the effective exercise of the right of withdrawal.

Withdrawal Form – CLICK HERE